Refund Policy
Thank you for shopping at Mirin & Co. We value your trust and are committed to providing you with a satisfying shopping experience. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds and returns.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The item you purchased is defective or damaged upon arrival.
- You received the wrong product or an incorrect order.
- Your order did not arrive within the specified delivery time, and the delay is beyond a reasonable timeframe.
2. Refund Process
To initiate a refund, please follow these steps:
Step 1: Contact our Customer Support
- Send an email to [email protected] or reach out through our Contact Page within 5 days of receiving your order.
- Provide your order number, a detailed description of the issue, and any supporting documentation or images.
Step 2: Review and Approval
- Our support team will review your request and assess its eligibility for a refund.
- We may request additional information or evidence to process your request effectively.
Step 3: Refund or Replacement
- If your request is approved, you can choose between a refund or a replacement item.
- Refunds will be processed within 10 to 12 days using the original payment method.
3. Non-Refundable Items
Please note that certain items are non-refundable, including:
- Digital products or downloadable content.
- Perishable goods.
- Personalized or customized items unless they are defective or damaged.
4. Return Shipping
If we request you to return the item, you will be responsible for the return shipping costs unless the product is confirmed as defective or incorrect.
5. Cancellation Policy
You can cancel your order within [number of hours/days] of placing it. If your order has already been processed or shipped, you will need to follow our refund process.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us through our Contact | Mirin & Co. (bigcartel.com). Our customer support team will be happy to assist you.
7. Policy Updates
We reserve the right to update or modify our refund policy at any time. Please check this page periodically for any changes.
By shopping with us, you agree to abide by our refund policy. We appreciate your business and aim to provide you with top-notch products and services.
Thank you for choosing Mirin & Co.!